Reference

Terms That Govern Your net20 Account

These terms set out what you agree to when you open and use a net20 account. Access and eligibility depend on your local law and the region you are in — read through before you get started.

Account eligibilitybKash, Nagad, Rocket paymentsBangladesh-region accessLive casino and slots
net20 Terms That Govern Your net20 Account
HOW WE OPERATE

How net20 Handles Your Account Data

We hold your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account by contacting support from your registered email address.

Data Retention Account and transaction records are kept for the period required under applicable law. Once that period passes, data is deleted or anonymised.
Account Security Each login is verified via OTP sent to your registered mobile number. Never share your OTP — our team will never ask for it.
Cookies We use session cookies to keep you logged in and preference cookies to remember your deposit method, such as bKash or Nagad, between visits.
Data Requests To access, correct or delete your account data, email support from your registered address with your account ID and the specific request.
TERMS QUERIES

Questions About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, reach our support team through the channels below. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on net20 to speak with a support agent about your account or a specific clause.

Email Support

Send a detailed query to our support address from your registered email so we can verify your account and respond accurately.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions with step-by-step account guidance.

Common Questions on These Terms

Below are the questions we hear most often about how these terms apply to accounts, payments and eligibility in Bangladesh.

You must be of legal age in your jurisdiction and located in a region where online gaming is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. These terms allow one account per person. If duplicate accounts are found, both may be suspended and wallet balances held pending a verification review.

We notify you through your registered account before any material change. If you continue using the platform after that notice, you are accepting the updated terms.

Yes, and also under each provider's own service conditions. A payment dispute with bKash or Nagad should be raised with both net20 support and the wallet provider.

Email our support team from your registered address, include your account ID, and state that you want a data access request. We will respond within the timeframe required by applicable law.

Local law takes precedence. An unenforceable clause in your jurisdiction does not affect the rest of the terms, which remain in force for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.