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How net20 Handles Your Personal Information

Your account data, payment details, and browsing activity on net20 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility on this platform depend on your local law and eligible regions.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply security measures across every layer of your account — from login to payment. Your data is encrypted in transit and at rest. Here is how we handle the key areas of your privacy on net20.

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet app.

Cookies and Tracking

We use cookies to keep your session active and remember your device. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. We will tell you the retention period on request.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We will confirm receipt and give you a timeline.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles these requests directly. You can reach us through live chat, email, or your account dashboard. We aim to respond to data requests within a reasonable timeframe — complex requests may take longer, and we will keep you updated.

Live Chat Start a chat from your account dashboard to raise a data request or ask about what we hold on your account.
Email Support Send your data access or deletion request by email. Include your registered account details so we can locate your records.
Account Dashboard Some data preferences — like marketing contact settings — can be updated directly from your account settings page.

Common Questions About Your Privacy

Here are the questions we hear most often about how net20 handles personal data. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log your device type and session activity for security purposes.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will provide a summary of the data we hold and explain how it is used.

Yes. Submit a deletion request through support. We will process it in line with applicable law — some records may need to be retained for a set period before full deletion.

Payment data is encrypted in transit. We do not store your mobile wallet PIN or full payment credentials — those remain within your bKash, Nagad, or Rocket app at all times.

This policy applies to all net20 account holders. Access to our platform depends on your local law and eligible regions. If you are unsure about eligibility, check with local legal advice.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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